Which item is included in MFCU Performance Standards?

• A. Marketing campaigns
• B. Public relations
• C. Staffing
• D. Customer surveys

Answer: (C)

In MFCU Performance Standards, how many and what kind of staff are available to do the work is a core measure. Staffing is included because having the right number of qualified personnel directly enables the unit to meet service levels, maintain accuracy, and stay compliant with workflows and policies. Without adequate staffing, even well-designed processes can fail or slow down.

Marketing campaigns and public relations focus on outward-facing outreach and reputation, not the internal operational standards that govern day-to-day functioning. Customer surveys are tools used to gauge performance and gather feedback, not the standard itself that defines how the unit should operate. So staffing is the element that fits within the Performance Standards.